Troubleshoot mobile login issue in Mobile

We want your Yahoo experience to be perfect. Logging in to your favorite services from a mobile device allows you to stay connected, whether you relax on the couch or while traveling. Use the following tips to solve common login problems related to your password, device or security settings.

Yahoo mail Password issues

1. Capitalization: Your device can automatically capitalize on the first letter of your password.
2. Incorrect password: If you are not sure you are using the correct password, touch I forgot my password.
3. Special characters: If your password has characters that are not available on your device, change it using a desktop computer.
4. Two-step verification, Password on-demand or Yahoo account key: If you have enabled one of these functions, you may need to use an application password to access your account in a non-Yahoo application.

Device related issues

1. Problems with the application: solve your problem with our help articles for Android and iOS applications.
2. Device instructions: see the official website of your phone for help pages on the native application.
3. Cache and cookies: If you recently deleted the cache and cookies in your mobile browser, the session was closed and you must log in again.
4. Insecure applications: Yahoo blocks access to the account from programs and applications that have outdated security. Gives temporary access to an insecure application while changing applications.

Clear security configuration conflicts

If you still cannot log in after reviewing the previous steps, clear the security settings by removing all the applications connected to your Yahoo account. You will have to reconnect your third-party applications once this is done.

Clear application settings from a desktop browser

1. Sign in to your Yahoo Account
2. Click Recent Activity.
3. Go to Applications connected to your account.
4. Click delete next to all entries.
5. Log in to your Yahoo account on your mobile device.

Clear application settings on a mobile device

Step 1: From a Yahoo application, touch the menu icon.

Step 2: Touch account information.

- If you are using the Yahoo Mail application, tap Manage accounts and then Account information to see this option.

Step 3: Touch Recent Activity.

Step 4: Go to Applications connected to your account.

Step 5: Press delete next to all entries.

Step 6: Log in to your Yahoo account on your mobile device.