How to download or delete unsupported videos in Google Photos?
Important: Google Photos is experiencing problems with unsupported videos. You may have trouble downloading some of your unsupported videos. The team is working to fix it.
If you upload videos that Google Photos cannot process, you should review them. If Google Photos cannot play your video, you can delete it or download it.
To watch your unsupported videos:
If you delete a video, it will be deleted from Google Photos, but not from your device if you downloaded a copy.
Make sure your video works with Google Photos
Your video should be played on Google Photos if it is: